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Questions, bugs, ideas, billing and refund requests all come here. We reply within two business days.

Refunds: full refund within 7 days of your first payment. We reply within two business days. Never send passwords or your PrestaShop keys.

Email support@gridlypaper.com. We reply within two business days, usually sooner. Growth and Agency customers get priority. You can write in English, French or Spanish.

Please include

  • The email you use with Pridly.
  • Your shop address and PrestaShop version (back office footer).
  • What you asked and what you expected to happen.
  • The change number, if it's about a change (for example "change 12").

Never send us passwords or your Webservice key.

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